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Delivery & Returns

We offer free NEXT DAY delivery to all UK customers excluding weekend deliveries

We do offer a Saturday delivery for an additional cost of £9.99 per order providing all orders are made before 1.00 PM on Friday

Please read our policy below for details.

majority of UK Deliveries will be sent by courier and sometimes Royal Mail Special Delivery and orders received by 1.00 PM are usually dispatched that day for delivery the following day. Although we offer a next day delivery service, some remotes areas may take 48 hrs and we can not be held responsible for delayed orders or unforeseen delays by the courier.

UK Delivery
UK Mainland buyers should receive your order within 24 hours (excluding Bank Holidays)

UK Mainland Orders made by 1.00 PM on Friday can be delivered on Saturday at an extra charge.

Northern Ireland orders are 2 working days or next day delivery depending on option weight

Certain areas of the UK are not guaranteed next day delivery

Dispatch Information
UK Mainland 24 hrs

UK Highlands & Islands 24-48 hrs Post Codes

IV, HS, KA 27-28, KW, PA 20-49, PA 60-78, PH 17-26, PH 40-34, PH 49-50, ZE

UK Northern Ireland, Isle Of Man, Isles Of Silly 24-48 hrs

BT, IM, TR21-25

European Delivery Costs

We ship to Europe using DPD & Royal Mail depending on the country and weight of
your order and delivery is within 2-7 days depending on destination Country

Cost of shipping depends on the size & weight of your purchase and once items are in your shopping basket when you select country for dispatch the price for shipping will be clearly displayed.

Do you ship internationally?
Yes we ship all over the world, but we will only ship outside the UK to cardholders name & address, we will not ship to a different address to that of the cardholder. Your shipping costs will be displayed at checkout for the country you live in. International shipping is sent with either Royal Mail or DPD Courier depending on the weight & destination of your order.

International shipping costs are determined by weight.

USA shipping is by DPD or Royal Mail International & is there usually within 3-7 working days. If you refuse a package we will NOT pay to return it. It is your responsibility to return the parcel back and if you refuse the package we will deduct the cost of return to us from your refund.

Please read our Terms & Conditions before making a purchase.

Returns

Any item purchased on the web site can be returned for a refund. Any Full Priced Item - Sale Item or Clearance Item can be returned for a refund, all you have to do is confirm return of the item by email within 48 hours of receipt & return the item / items to us at your expense, brand new in their original condition & packaging, unworn, and with all tamper tags intact within 7 days of receipt (it must be back in our possession within 7 days of receipt) with your completed Returned Items Form in your package. We ensure we get your order to you promptly - please ensure your return reaches us WITHIN 7 days of receipt. Your return should be fully wrapped to protect the items & shoe boxes must be wrapped & protected as we will not accept unwrapped shoe boxes back. Your shoe box is sent protected and needs to be returned protected. We do not accept shoe boxes back that have postage labels attached as we can not use the boxes again. You will need to pay return postage on your item

All returns UK and international must inform us within 48 hours of receipt of your purchases . returning an item from a Non EU country please clearly mark the package "Returns" otherwise we may be charged UK Duty which will be deducted from refund. All items are dispatched with Security Tags and any item returned without Security Tags will be returned back to you. Should your item not have a Security Tag or anything is wrong with your item you must inform us upon receipt.for all international returns all good must be back in our possession within 10 DAYS

Garments will NOT be accepted for refund or exchange if they are returned with any of the the following problems .such as odours , perfume , tobacco, cooking or pets /stains such as make up , perspiration, deodorant , fake tan

Should you be unhappy with any aspect of your purchase you must inform us immediately upon receipt by email or by telephone stating the problem.

All returns must be "postmarked" and returned within 7 days of receipt or you will not get a refund.

Any returns outside this timescale will be returned back to you or issued with a credit note, unless there are exceptional circumstances and are at Posh frocks and furs discretion

Refunds are usually processed the same day we receive the goods. Items received on a Saturday will be processed on the Monday

International Orders - Once shipped if you REFUSE a package there will be a charge to return to the UK and we will debit this cost from your refund. YOU are responsible for any Customs Charges & Taxes charged in your country of residence and refusing a parcel because there are customs charges is a breach of contract and the return costs are your responsibility

Exchanges
Should you wish to exchange an item, please complete your returns form clearly marking the "exchange" column and let us know what you want to exchange for. Or you can call us on 07919500234 or 07824422374 and we can hold the item off sale for you. Exchanged items will incur additional postage cost unless reason for exchange is at he fault of posh frocks and furs

Any questions or help please contact us at

Poshfrocks123@aol.com

or call us on 07919500234 or 07824422374

Please read our terms and conditions before making a purchase.

International buyers need to return the item to us within 10 days of receipt and inform us of its return within 48 hours

Refunds

All refunds over the amount of £100 will incur a £15 processing fee . All refunds under the amount of £100 will incur a £5 processing fee .Once items have been received and approved you are usually refunded the day we receive your  return and you will receive an email confirming receipt of your return and an email confirming your refund. Returns received on a Saturday will be processed on Monday. After we process your refund it may take 2 -10 working days to be credited to your account which is totally out of our control as the length of time it takes will depend on which bank or card issuer you are with. You will be refunded less the P&P charge.

Cancellation
You may cancel your order at any time before dispatch for a full refund but once dispatched you need to send it straight back for a refund.

This returns policy does not affect your statutory rights